Welcome to Online Shop Support

FAQ Categories

• Orders and Products

  

  • What is the discount if I trade in my old smartphone?
  • Can I get an extra discount to purchase a device from the official website?

  Learn More

• HONOR Account

  

  • How can I change my account details?
  • How can I update my account details/information?

  Learn More

• Delivery and Shipping

  

  • Where is the return warehouse located?
  • Why does the status on the DHL website show as package delivered, but I haven't received the my items?

  Learn More

• Returns and Cancellation

  

  • Can I only return one item from the bundle?
  • I have placed an order but also an email saying that my order is cancelled.

  Learn More

• Payment&Finance

  

  • Why am I unable to pay using a PayPal account?
  • Why I was charged twice for the same order?

  Learn More

• Service and Warranty

  

  • I’ve seen a product in another country that isn’t available in the UK, why is that?
  • What is the warranty on a product I have purchased from HONOR.com?

  Learn More